Whether you are operating a 5-star hotel or a budget hotel, a small bed and breakfast or a country inn, you need a good manager. An experienced manager is vital to the success of your business and finding one with the right amount of experience and skill can be tricky. The good news is that they are out there, and it’s just up to you to find and hire them. If you are looking for a manager for your hotel, bed and breakfast, or inn, here’s how to properly choose one. We are hotel and catering recruitment specialists in Ireland – let us guide you the way.
Hotel managers are required to be on-call 24 hours a day, seven days a week, a fact confirmed by experienced hotel and catering recruitment agency in Dublin like Maria Logan Recruitment. It doesn’t mean they have to constantly be on the premises (they have to sleep, too), but it means they have to be available in case there is an emergency. Being a manager is a big responsibility, and you have to find someone willing to take this responsibility on. Some basic skills you should be looking for would be an ability to relate to other people, whether it’s staff or guests, and an ability to supervise a team. You may also need a manager who has a good background when it comes to financial management, and you should look for a manager who has a solid background in marketing as well.
Specific tasks required of a hotel manager
- Handling different staff heads
- Supervising all operations
Your hotel manager should be able to handle different heads of staff, such as the heads of housekeeping, front desk, security, marketing, and more. All other managers will report to your hotel manager, so your hotel manager should know exactly what is going on and who is responsible for each department.
A good hotel manager is expected to supervise all operations in the hotel, be it reservations, accounting, housekeeping, catering recruitment and so on. Whilst special staff or software may be required to handle night audits, book-keeping, reservations, accounting, and so on, the manager should be aware of the status of the hotel and its progress, especially its revenues. In fact, the hotel manager should keep himself or herself abreast of two major elements: the sales and the revenues. Bear in mind that your hotel manager is also expected to determine the rates of rooms and authorise and oversee special offers and promotions.
At the end of the day, however, the hotel manager is expected to be right front and centre when it comes to your hotel guests. They need to be available for guest requests, complaints, and comments and are expected to provide a personalised service to each and every one.